Returns & Refund Policy

At Balsamico Fragrances, we adhere to Islamic principles and strive to provide our customers with a satisfactory shopping experience. We understand the importance of fairness and transparency in our business dealings. Therefore, we offer a Shariah-compliant return and refund policy to ensure your peace of mind.

Please review the following points regarding our return and refund policy:

1. Return Eligibility:

   1.1. Timeframe: You have 10 days from the date of purchase to initiate a return.

   1.2. Unused and Unaltered Products: To be eligible for a return, the product must be unused, undamaged, and in its original condition, including all packaging materials, tags, and accessories.

   1.3. Proof of Purchase: A valid proof of purchase, such as the original receipt or order confirmation, is required to initiate a return.

2. Return Process:

   2.1. No-Question-Asked Return: We strive to make the return process simple and hassle-free. If you decide to return a product within the eligible timeframe, we will honor your return request without asking questions about the reason for return.

   2.2. Contact Us: To initiate a return, please contact our customer support team at [ balsamicofragrances@gmail.com ] with your order details, including the order number and the name of the product you wish to return Or you can contact on our whatsapp business number [ +92 321 300 9276 ]. Our team will guide you through the return process and provide you with further instructions.

3. Refunds:

   3.1. Refund Method: Upon receiving the returned product and verifying its eligibility, we will process your refund using the original payment method used for the purchase.

   3.2. Refund Timing: We will strive to process your refund promptly, within a reasonable time period. However, please note that the exact timing of the refund may depend on external factors, such as bank processing times.

4. Damaged or Defective Products:

   4.1. In the event that you receive a damaged or defective product, please contact our customer support team immediately at [ balsamicofragrances@gmail.com ] with your order details and a clear description or photographic evidence of the issue.

   4.2. Our team will assist you in resolving the issue by providing a replacement, exchange, or refund, depending on the specific circumstances.

Please note that this return and refund policy is in accordance with Islamic principles and applies only to purchases made directly through our official Balsamico Fragrances website. For purchases made through authorized retailers, please refer to their respective return and refund policies.

If you have any further questions or concerns regarding our Islamic return and refund policy, please feel free to contact our customer support team at [email address]. We are here to assist you and ensure your satisfaction with our products and services.